Refund policy

KICK.MONSTERS — Return & Refund Policy

Last updated: August 31, 2026

At KICK.MONSTERS, we want every order to arrive as expected. Please carefully review your item, size, color, and shipping information before completing your purchase.

All Sales Are Final

All sales are final. We do not accept returns or refunds for change of mind, incorrect size selection, incorrect color selection, or simply deciding that you no longer want the item.

Please make sure you select the correct size and product before placing your order.

Damaged or Defective Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or materially different from what you ordered, contact us at lightingpainting@gmail.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging
Any other information we may request to verify the issue

We will review the issue and, where appropriate, provide a replacement, store credit, or refund.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us at lightingpainting@gmail.com as soon as possible.

After we verify the issue, we will work with you to correct the order.

Orders That Do Not Arrive

If your order does not arrive, please contact us at lightingpainting@gmail.com with your order number.

We will review the shipment and tracking information and work with the applicable shipping carrier to investigate the issue.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Once a refund has been processed, your bank or payment provider may require additional time to post the funds to your account.

Order Changes and Cancellations

Orders may be processed quickly. If you need to make a change or request a cancellation, contact us at lightingpainting@gmail.com as soon as possible after placing your order.

We cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.